[{"data":1,"prerenderedAt":539},["ShallowReactive",2],{"docs-navigation":3,"site-settings":257,"docs-\u002Fhelp\u002Ftroubleshooting\u002F":292,"docs-surround-\u002Fhelp\u002Ftroubleshooting\u002F":537},[4,32,65,103,124,152,179,213,235],{"title":5,"path":6,"stem":7,"children":8},"Getting Started","\u002Fgetting-started","1.getting-started",[9,14,20,26],{"title":10,"path":6,"stem":11,"description":12,"icon":13},"Getting started","1.getting-started\u002Findex","Create your account, set up your pathway, and learn your way around the dashboard.","ph:rocket-launch-duotone",{"title":15,"path":16,"stem":17,"description":18,"icon":19},"Create your account","\u002Fgetting-started\u002Fcreate-your-account","1.getting-started\u002F1.create-your-account","Sign up for Licentio and sign back in, with or without a password.","ph:user-plus-duotone",{"title":21,"path":22,"stem":23,"description":24,"icon":25},"Set up your pathway","\u002Fgetting-started\u002Fset-up-your-pathway","1.getting-started\u002F2.set-up-your-pathway","Tell Licentio your license type, degree date, and registration so it applies the right BBS rules.","ph:signpost-duotone",{"title":27,"path":28,"stem":29,"description":30,"icon":31},"Your dashboard","\u002Fgetting-started\u002Fyour-dashboard","1.getting-started\u002F3.your-dashboard","Take a tour of the Licentio home screen and learn what each card is telling you.","ph:squares-four-duotone",{"title":33,"path":34,"stem":35,"children":36},"Logging Hours","\u002Flogging-hours","2.logging-hours",[37,42,47,53,59],{"title":38,"path":34,"stem":39,"description":40,"icon":41},"Logging your hours","2.logging-hours\u002Findex","Record supervised experience accurately, in the format the BBS expects.","ph:pencil-simple-line-duotone",{"title":43,"path":44,"stem":45,"description":46,"icon":41},"Log your hours","\u002Flogging-hours\u002Flog-your-hours","2.logging-hours\u002F1.log-your-hours","Record supervision events one at a time or a week at a time, with the right supervisor and category.",{"title":48,"path":49,"stem":50,"description":51,"icon":52},"Categories","\u002Flogging-hours\u002Fcategories","2.logging-hours\u002F2.categories","Learn what each supervision category means and why choosing the right one matters.","ph:tag-duotone",{"title":54,"path":55,"stem":56,"description":57,"icon":58},"Edit or delete","\u002Flogging-hours\u002Fedit-or-delete","2.logging-hours\u002F3.edit-or-delete","Fix a mistake in a logged event, and understand what changes mean for your record.","ph:pencil-duotone",{"title":60,"path":61,"stem":62,"description":63,"icon":64},"Import existing hours","\u002Flogging-hours\u002Fimport-existing-hours","2.logging-hours\u002F4.import-existing-hours","Bring hours you tracked in another tool into Licentio.","ph:upload-simple-duotone",{"title":66,"path":67,"stem":68,"children":69},"Progress And Compliance","\u002Fprogress-and-compliance","3.progress-and-compliance",[70,75,80,86,92,97],{"title":71,"path":67,"stem":72,"description":73,"icon":74},"Progress","3.progress-and-compliance\u002Findex","See where you stand against your pathway's requirements and fix anything that needs attention.","ph:chart-line-up-duotone",{"title":76,"path":77,"stem":78,"description":79,"icon":74},"Your progress","\u002Fprogress-and-compliance\u002Fyour-progress","3.progress-and-compliance\u002F1.your-progress","Read your totals, your projected completion, and where each category stands.",{"title":81,"path":82,"stem":83,"description":84,"icon":85},"Requirements","\u002Fprogress-and-compliance\u002Frequirements","3.progress-and-compliance\u002F2.requirements","See the official BBS requirements for your pathway, with your progress on every row.","ph:list-checks-duotone",{"title":87,"path":88,"stem":89,"description":90,"icon":91},"Validation","\u002Fprogress-and-compliance\u002Fvalidation","3.progress-and-compliance\u002F3.validation","Check whether your experience is ready for the BBS, and resolve anything that isn't.","ph:shield-check-duotone",{"title":93,"path":94,"stem":95,"description":96,"icon":25},"Your pathway","\u002Fprogress-and-compliance\u002Fyour-pathway","3.progress-and-compliance\u002F4.your-pathway","Review your license type, registration, degree vintage, and the coursework and exams that go with them.",{"title":98,"path":99,"stem":100,"description":101,"icon":102},"Change your pathway","\u002Fprogress-and-compliance\u002Fchange-your-pathway","3.progress-and-compliance\u002F5.change-your-pathway","Fix a registration detail, record a renewed registration, or change the facts that set your rules.","ph:arrows-clockwise-duotone",{"title":104,"path":105,"stem":106,"children":107},"Supervision","\u002Fsupervision","4.supervision",[108,113,118],{"title":109,"path":105,"stem":110,"description":111,"icon":112},"Your supervisor","4.supervision\u002Findex","Connect your supervisor, set how approvals work, and keep your hours signed off.","ph:users-three-duotone",{"title":114,"path":115,"stem":116,"description":117,"icon":19},"Add a supervisor","\u002Fsupervision\u002Fadd-a-supervisor","4.supervision\u002F1.add-a-supervisor","Invite your supervisor, connect your accounts, and manage the relationship over time.",{"title":119,"path":120,"stem":121,"description":122,"icon":123},"Getting sign-off","\u002Fsupervision\u002Fgetting-hours-signed-off","4.supervision\u002F2.getting-hours-signed-off","See how logged hours move from awaiting review to verified, and how final sign-off works.","ph:signature-duotone",{"title":125,"path":126,"stem":127,"children":128},"For Supervisors","\u002Ffor-supervisors","5.for-supervisors",[129,134,140,146],{"title":130,"path":126,"stem":131,"description":132,"icon":133},"For supervisors","5.for-supervisors\u002Findex","Review and approve your supervisees' hours and keep your supervisor credential current.","ph:user-circle-check-duotone",{"title":135,"path":136,"stem":137,"description":138,"icon":139},"Supervisor dashboard","\u002Ffor-supervisors\u002Fsupervisor-dashboard","5.for-supervisors\u002F1.supervisor-dashboard","See what a supervisor's workspace shows, and how to get set up to review hours.","ph:gauge-duotone",{"title":141,"path":142,"stem":143,"description":144,"icon":145},"Review & approve","\u002Ffor-supervisors\u002Freview-and-approve","5.for-supervisors\u002F2.review-and-approve","Work through your approval queue, set your review cadence, and understand what you're attesting to.","ph:check-square-offset-duotone",{"title":147,"path":148,"stem":149,"description":150,"icon":151},"Your credential","\u002Ffor-supervisors\u002Fyour-credential","5.for-supervisors\u002F3.your-credential","Record the licenses that authorize you to supervise, and keep them current.","ph:identification-badge-duotone",{"title":153,"path":154,"stem":155,"children":156},"Reports And Export","\u002Freports-and-export","6.reports-and-export",[157,162,168,173],{"title":158,"path":154,"stem":159,"description":160,"icon":161},"Reports and export","6.reports-and-export\u002Findex","Generate a progress report and the board-ready log you submit to the BBS.","ph:file-text-duotone",{"title":163,"path":164,"stem":165,"description":166,"icon":167},"Progress report","\u002Freports-and-export\u002Fprogress-report","6.reports-and-export\u002F1.progress-report","Generate a working snapshot of your totals, categories, and projected completion.","ph:chart-donut-duotone",{"title":169,"path":170,"stem":171,"description":172,"icon":161},"Board-ready log","\u002Freports-and-export\u002Fboard-ready-log","6.reports-and-export\u002F2.board-ready-log","Generate the licensure log you submit to the BBS, and send the Experience Verification for signature.",{"title":174,"path":175,"stem":176,"description":177,"icon":178},"Export your data","\u002Freports-and-export\u002Fexport-your-data","6.reports-and-export\u002F3.export-your-data","Download your event log as CSV or JSON, filtered however you like.","ph:download-simple-duotone",{"title":180,"path":181,"stem":182,"children":183},"Account And Billing","\u002Faccount-and-billing","7.account-and-billing",[184,189,195,201,207],{"title":185,"path":181,"stem":186,"description":187,"icon":188},"Account and billing","7.account-and-billing\u002Findex","Manage your profile, sign-in, notifications, and your Licentio subscription.","ph:gear-six-duotone",{"title":190,"path":191,"stem":192,"description":193,"icon":194},"Your profile","\u002Faccount-and-billing\u002Fyour-profile","7.account-and-billing\u002F1.your-profile","Update your display name, review your licensure setup, and find your archived record.","ph:user-circle-duotone",{"title":196,"path":197,"stem":198,"description":199,"icon":200},"Sign-in and security","\u002Faccount-and-billing\u002Fsign-in-and-security","7.account-and-billing\u002F2.sign-in-and-security","Manage your password, linked sign-in methods, and where you're signed in.","ph:lock-key-duotone",{"title":202,"path":203,"stem":204,"description":205,"icon":206},"Notifications","\u002Faccount-and-billing\u002Fnotifications-and-privacy","7.account-and-billing\u002F3.notifications-and-privacy","Choose which emails you receive, and export or delete your data.","ph:sliders-duotone",{"title":208,"path":209,"stem":210,"description":211,"icon":212},"Trial & subscription","\u002Faccount-and-billing\u002Ftrial-and-subscription","7.account-and-billing\u002F4.trial-and-subscription","Understand how the free trial works, add a payment method, and manage or cancel billing.","ph:credit-card-duotone",{"title":214,"path":215,"stem":216,"children":217},"Emails And Notifications","\u002Femails-and-notifications","8.emails-and-notifications",[218,223,229],{"title":219,"path":215,"stem":220,"description":221,"icon":222},"Emails","8.emails-and-notifications\u002Findex","Understand every message Licentio sends, why you got it, and what the links inside do.","ph:envelope-simple-duotone",{"title":224,"path":225,"stem":226,"description":227,"icon":228},"Emails you'll receive","\u002Femails-and-notifications\u002Femails-you-receive","8.emails-and-notifications\u002F1.emails-you-receive","See every transactional email Licentio sends, grouped by what it's about.","ph:envelope-simple-open-duotone",{"title":230,"path":231,"stem":232,"description":233,"icon":234},"Approve from email","\u002Femails-and-notifications\u002Femail-actions","8.emails-and-notifications\u002F2.email-actions","See how the secure action links in supervisor emails work.","ph:cursor-click-duotone",{"title":236,"path":237,"stem":238,"children":239},"Help","\u002Fhelp","9.help",[240,245,251],{"title":241,"path":237,"stem":242,"description":243,"icon":244},"Help and FAQ","9.help\u002Findex","Find common problems, quick fixes, and answers to the questions associates ask most.","ph:lifebuoy-duotone",{"title":246,"path":247,"stem":248,"description":249,"icon":250},"Troubleshooting","\u002Fhelp\u002Ftroubleshooting","9.help\u002F1.troubleshooting","Fix common problems, from sign-in trouble to hours that won't count.","ph:wrench-duotone",{"title":252,"path":253,"stem":254,"description":255,"icon":256},"FAQ","\u002Fhelp\u002Ffaq","9.help\u002F2.faq","Get straight answers about how Licentio handles BBS rules, your data, and your account.","ph:question-duotone",{"id":258,"extension":259,"footer":260,"header":283,"meta":289,"stem":290,"__hash__":291},"settings\u002Fsettings\u002Fsite.yml","yml",{"copyright":261,"links":266,"social":270},{"holder":262,"rights":265},{"label":263,"href":264},"Kaweah Tech","https:\u002F\u002Fkaweah.tech","All rights reserved.",[267],{"label":268,"href":269},"Website","https:\u002F\u002Flicent.io",[271,275,279],{"ariaLabel":272,"href":273,"icon":274},"Kaweah Tech on LinkedIn","https:\u002F\u002Fwww.linkedin.com\u002Fcompany\u002Fkaweah-tech","ph:linkedin-logo-duotone",{"ariaLabel":276,"href":277,"icon":278},"Licentio on Instagram","https:\u002F\u002Fwww.instagram.com\u002Flicent.io\u002F","ph:instagram-logo-duotone",{"ariaLabel":280,"href":281,"icon":282},"Licentio on Facebook","https:\u002F\u002Fwww.facebook.com\u002Fprofile.php?id=61570992099133","ph:facebook-logo-duotone",{"logoAlt":284,"cta":285,"links":288},"Licentio",{"label":286,"to":287},"Open App","https:\u002F\u002Fapp.licent.io",[],{},"settings\u002Fsite","rx62fMTZEmR_NJ-4Bp1rbfLgTd5NKQWTA30aMeMX_4o",{"id":293,"title":246,"body":294,"description":249,"extension":532,"icon":250,"meta":533,"navigation":534,"path":247,"seo":535,"stem":248,"__hash__":536},"docs\u002F9.help\u002F1.troubleshooting.md",{"type":295,"value":296,"toc":519},"minimark",[297,307,312,345,351,355,377,381,388,424,428,449,453,470,474,490,494,501,504,510],[298,299,300,301,306],"p",{},"Most issues in Licentio trace back to a handful of causes. Find your symptom below.\nFor anything not here, email ",[302,303,305],"a",{"href":304},"mailto:support@licent.io","support@licent.io",".",[308,309,311],"h2",{"id":310},"i-cant-sign-in","I can't sign in",[313,314,315,327,333,339],"ul",{},[316,317,318,322,323,326],"li",{},[319,320,321],"strong",{},"The code didn't arrive."," Check your spam folder, then select ",[319,324,325],{},"Resend",".\nRequesting a new code retires the old one, so always use the most recent email.",[316,328,329,332],{},[319,330,331],{},"The code doesn't work."," It may have expired or been replaced by a newer one.\nRequest a fresh code and use the latest email.",[316,334,335,338],{},[319,336,337],{},"\"Too many attempts.\""," You've hit a rate limit. Wait the number of seconds shown,\nthen try again.",[316,340,341,344],{},[319,342,343],{},"You're using a different method than you signed up with."," Google, Apple, and\nemail sign-in only reach the same account when they share an email address. Use the\nmethod tied to your account's email.",[298,346,347,348,306],{},"See ",[302,349,15],{"href":350},"\u002Fgetting-started\u002Fcreate-your-account\u002F",[308,352,354],{"id":353},"i-cant-log-hours","I can't log hours",[313,356,357,366],{},[316,358,359,362,363,306],{},[319,360,361],{},"You haven't added a BBS registration."," If you chose \"I haven't applied yet\"\nduring setup, your profile is read-only until you add a registration. Add one from\n",[302,364,93],{"href":365},"\u002Fprogress-and-compliance\u002Fyour-pathway\u002F",[316,367,368,371,372,376],{},[319,369,370],{},"Your trial ended without a payment method."," When a trial lapses, the app goes\nread-only for new logging. Add a payment method from ",[302,373,375],{"href":374},"\u002Faccount-and-billing\u002Ftrial-and-subscription\u002F","Your trial and subscription"," to unlock logging. Your\ndata is preserved.",[308,378,380],{"id":379},"my-hours-arent-counting","My hours aren't counting",[298,382,383,384,387],{},"This is the most common question, and it almost always comes down to a rule on your\n",[302,385,87],{"href":386},"\u002Fprogress-and-compliance\u002Fvalidation\u002F"," page:",[313,389,390,396,402,412,418],{},[316,391,392,395],{},[319,393,394],{},"No supervision that week."," A week with client hours but no logged supervision\nunit doesn't count. Log your supervision the same week as your clinical hours.",[316,397,398,401],{},[319,399,400],{},"A heavy clinical week needed two supervision units."," More than 10 direct\nclinical hours in a week, per setting, requires two supervision units, not one.",[316,403,404,407,408,306],{},[319,405,406],{},"The hours are still awaiting approval."," Logged isn't the same as verified. Your\nsupervisor has to approve them. See ",[302,409,411],{"href":410},"\u002Fsupervision\u002Fgetting-hours-signed-off\u002F","Getting your hours signed off",[316,413,414,417],{},[319,415,416],{},"They're attributed to a supervisor who hasn't verified them."," Hours logged\nagainst a supervisor \"by name\" stay pending until that supervisor is connected and\nverifies them.",[316,419,420,423],{},[319,421,422],{},"They're outside your accrual window or before your supervision start date.","\nHours older than the BBS six-year window, or logged before a supervisor's\nsupervision start date, may not count.",[308,425,427],{"id":426},"my-supervisor-cant-approve-my-hours","My supervisor can't approve my hours",[313,429,430,440],{},[316,431,432,435,436,439],{},[319,433,434],{},"They haven't accepted your invitation yet."," Check ",[319,437,438],{},"Supervisors"," — a pending\ninvitation isn't a connection. Follow up if it's unanswered.",[316,441,442,445,446,306],{},[319,443,444],{},"Their supervisor credential has expired."," An expired credential blocks approving\nuntil they renew. If you're the supervisor, see ",[302,447,147],{"href":448},"\u002Ffor-supervisors\u002Fyour-credential\u002F",[308,450,452],{"id":451},"my-board-ready-log-is-missing-hours-or-watermarked","My board-ready log is missing hours or watermarked",[313,454,455,461],{},[316,456,457,460],{},[319,458,459],{},"Only approved hours appear."," The board log excludes pending hours. Get them\nverified first.",[316,462,463,466,467,306],{},[319,464,465],{},"It's watermarked."," During your trial, the board log is a watermarked draft. Start\nyour subscription to unlock the official PDF. See ",[302,468,169],{"href":469},"\u002Freports-and-export\u002Fboard-ready-log\u002F",[308,471,473],{"id":472},"my-numbers-look-wrong","My numbers look wrong",[313,475,476,484],{},[316,477,478,481,482,306],{},[319,479,480],{},"Check your degree completion date."," It sets your entire rule set. A wrong date\nshifts every requirement. Verify it on ",[302,483,93],{"href":365},[316,485,486,489],{},[319,487,488],{},"Check verified vs. logged."," Your dashboard total may reflect logged hours while\nyour progress reflects verified ones. The gap is hours awaiting approval.",[308,491,493],{"id":492},"i-hit-a-page-not-found","I hit a \"Page not found\"",[298,495,496,497,500],{},"That's the app's standard message for a page that doesn't exist or has moved. Select\n",[319,498,499],{},"Back to dashboard"," and navigate from there. If a link inside Licentio led you\nthere, let support know.",[308,502,252],{"id":503},"faq",[298,505,506,509],{},[319,507,508],{},"I fixed something but the numbers didn't update.","\nSome pages, like Validation, re-check when you reload them. Refresh the page after\nsaving a change.",[298,511,512,515,516,518],{},[319,513,514],{},"Who do I contact for help?","\nEmail ",[302,517,305],{"href":304},", or use in-app support from the\nmenu. You'll get a reply at the email on your account.",{"title":520,"searchDepth":521,"depth":521,"links":522},"",3,[523,525,526,527,528,529,530,531],{"id":310,"depth":524,"text":311},2,{"id":353,"depth":524,"text":354},{"id":379,"depth":524,"text":380},{"id":426,"depth":524,"text":427},{"id":451,"depth":524,"text":452},{"id":472,"depth":524,"text":473},{"id":492,"depth":524,"text":493},{"id":503,"depth":524,"text":252},"md",{},true,{"title":246,"description":249},"igCIc666WcyF81-9xLrP-ydR_3NExLO5RPQDQs4zrKw",[538,538],null,1783446602599]