Emails you'll receive

Licentio emails you for specific, useful moments — never for noise. This is the full catalog, grouped by topic, so nothing in your inbox is a mystery. You control which non-essential ones you get under Notifications and privacy; the account-critical ones always send.

Signing in and your account

• Verification code — your one-time code for signing in or creating an account. The same email carries the code for a password reset.
• Account already exists — if you try to create an account with an email that's already registered, a note pointing you to sign in (no code arrives).
• No account found — if you request a sign-in code for an email with no account, a note so you're not left waiting on a code that isn't coming.

These are security-related and always send, regardless of your preferences.

Supervision

• Supervisor invitation — sent to a supervisor when an associate adds them, with a link to accept or decline.
• Approval request — sent to a supervisor when a supervisee logs a session that's waiting on their decision, with Approve and Reject links. When several sessions are logged at once, one email covers the batch. Only in the Approve each session mode.
• Approval decision — sent to an associate when a supervisor approves or rejects a session (or approves a batch). A rejection includes the supervisor's notes.
• Weekly log sign-off — sent to a supervisor when a supervisee has weeks of approved hours waiting for their weekly signature, with a link to sign them; plus a digest of everything awaiting sign-off. See Weekly log sign-off.
• Signature request — sent to a supervisor when a relationship wraps up and they need to sign off on the supervised-hours record.
• Experience verification request — sent to a supervisor when an associate asks them to verify their hours on the official BBS form.

See Approving and signing from email for how the action links in these work.

Credentials

• Credential renewal reminder — sent to a supervisor 90, 30, and 7 days before a supervisor credential is set to expire, so approvals never lapse unexpectedly. Their supervisees get a heads-up on the same schedule that their supervisor's license is expiring.

Organizations

• Organization invitation — "Name invited you to join Organization on Licentio," naming your role, with a View invitation link. The link stops working after two weeks. See Joining an organization.
• Your subscription is now covered — sent to an associate when an organization's paid plan takes over their access and their own subscription is wound down.
• Weekly organization digest — a Monday summary for Directors, Managers, and Auditors of what needs attention across the team and how the week moved. Sent only when there's something to say; switch it off under Notifications and privacy.
• Organization billing notices — for Directors, Finance members, and the organization's billing contact: trial-ending reminders (7 days and 1 day before), a confirmation when a plan starts, a renewal preview before an annual renewal, and a notice each time a payment fails. See Plans, seats, and billing.

No email is sent when supervision is proposed or connected, or when a member is removed or leaves. Those show up in the app.

Your account lifecycle

• Welcome and onboarding sequence — a short welcome when you join, a nudge the day after you sign up, a first-week recap, and a mid-trial check-in.
• Trial and billing notices — reminders 7 days, 3 days, and the day before your trial ends, a note if it ends without a card, a later nudge that your progress is waiting, a confirmation when your paid subscription starts, and notice of any material change to your subscription terms.
• Licensure congratulations — a note when you reach licensure, with your achievement card.
• Account deleted — one confirmation if you delete your account.

Gotchas

• Security and billing emails can't be turned off. Sign-in codes, password resets, trial-expiration notices, and policy notices always send. That's by design — they protect your account and your access.
• Check spam if a code is missing. Verification and reset codes are the emails people most often miss. Add Licentio to your contacts so they land reliably.

FAQ

Which emails can I turn off? Marketing emails and the individual notification types, from Notifications and privacy. Security, trial, and policy messages always send.

Who does Licentio email come from? Licentio's system address. For anything you need a human for, write to support@licent.io or use Contact support in the app.

I got an approval or signature email. Is it safe to act on the link? Yes, those links are how supervisors act without signing in. See Approving and signing from email for how they work and what to watch for.