Emails you'll receive

See every transactional email Licentio sends, grouped by what it's about.

Licentio emails you for specific, useful moments — never for noise. This is the full catalog, grouped by topic, so nothing in your inbox is a mystery. You control which non-essential ones you get under Notifications and privacy; the account-critical ones always send.

Signing in and your account

Verification code — your one-time code for signing in or creating an account.
Password reset code — when you ask to reset your password.
Account already exists — if you try to create an account with an email that's already registered, a heads-up pointing you to sign in.
No account found — if you request a sign-in code for an email with no account, a note so you're not left waiting on a code that isn't coming.

These are security-related and always send, regardless of your preferences.

Supervision

Supervisor invitation — sent to a supervisor when an associate adds them, with a link to accept or decline.
Approval request — sent to a supervisor when a supervisee logs an event that's waiting on their decision. It links straight to the review.
Approval decision — sent to an associate when a supervisor approves or rejects an event. A rejection includes the supervisor's reason.
Signature request — sent to a supervisor when a relationship wraps up and they need to sign off on the supervised-hours record.
Experience verification request — sent to a supervisor when an associate asks them to verify their record on the official BBS form.

See Approving and signing from email for how the action links in these work.

Credentials

Credential renewal reminder — sent to a supervisor 90, 30, and 7 days before a supervisor credential is set to expire, so approvals never lapse unexpectedly.

Your account lifecycle

Welcome and onboarding sequence — a short welcome when you join, a nudge the day after you sign up, a first-week recap, and a mid-trial check-in.
Trial and billing notices — your trial-enrollment confirmation, a note if your trial lapses, and notice of any material change to your subscription terms.
Licensure congratulations — a note when you reach licensure.
Support confirmation — a receipt when you send a message through in-app support.

Gotchas

Security and billing emails can't be turned off. Sign-in codes, password resets, trial-expiration notices, and policy notices always send. That's by design — they protect your account and your access.
Check spam if a code is missing. Verification and reset codes are the emails people most often miss. Add Licentio to your contacts so they land reliably.

FAQ

Which emails can I turn off? Marketing emails and the individual notification types, from Notifications and privacy. Security, trial, and policy messages always send.

Who does Licentio email come from? Licentio's system address. For anything you need a human for, replies and support@licent.io reach the support team.

I got an approval or signature email. Is it safe to act on the link? Yes, those links are how supervisors act without signing in. See Approving and signing from email for how they work and what to watch for.