FAQ
The questions associates, supervisors, and organizations ask most, answered in one place. Many pages carry their own FAQ for the task at hand; this collects the broader ones.
About Licentio
What does Licentio do? It tracks your supervised experience against California BBS requirements, validates each hour as you log it, and fills the official BBS Experience Verification you submit when you apply for licensure.
Which licenses does it support? The California BBS associate pathways: LCSW (from ASW), LMFT (from AMFT), and LPCC (from APCC).
Does Licentio file anything with the BBS for me? No. Licentio keeps your record accurate and produces the documents, but you submit them to the board yourself. Checking off coursework or a registration in Licentio is your own record-keeping, not a filing.
Does Licentio decide whether my hours qualify? It applies your pathway's BBS rules and tells you where you stand. The BBS makes the final determination on your application. Licentio's job is to make sure there are no surprises when they do.
Hours and compliance
What's the difference between logged, verified, and approved hours? On your Progress page, Verified hours are the ones that qualify under your pathway's rules with a connected supervisor; Logged adds hours you entered under a supervisor by name who hasn't joined Licentio yet. Approved hours are the ones your supervisor has signed off on; only those appear on your Experience Verification and hours logs. See Your progress and Getting your hours signed off.
Why doesn't every hour I log count? Usually a weekly supervision rule, a pending approval, or a category cap. Your Validation page names the exact reason for each.
Do hours I earned before my associate number was issued count? They can, under the BBS 90-day rule, if your application-received and Live Scan dates are on file. See Your pathway.
Why are my requirements different from a colleague's? Requirements depend on your license type. Every California pathway in Licentio runs on the current AB 93 rules; your degree date matters for the 90-day rule (graduates from January 1, 2020 onward also need an employer Live Scan date on file), not for which rule set applies.
Supervisors
Does Licentio confirm my supervisor is eligible to supervise? No. Supervisor credentials are self-attested, and a license alone doesn't establish supervisor eligibility. You're responsible for confirming your own eligibility and that of any supervisor you work with. See Your credential.
Can I have more than one supervisor? Yes. Add each supervisor you work under and attribute events to the right one as you log. This matters for concurrent placements.
My supervisor isn't on Licentio. Can I still track their hours? Yes. Invite them by email, or log hours against them "by name." Those hours stay pending until the supervisor is connected and verifies them.
Your account and data
Who can see the hours I log? The supervisor you attribute an event to can see and review that event. If you belong to an organization that has connected that supervision, its Directors and Managers can also see the session's date, duration, category, and supervisor from the disclosed visibility date (see the organization questions below). You can export a full copy of your own data any time from Settings.
What happens to my record if I delete my account? Your sign-in and subscription are removed, but your event log stays available to anyone who supervised you, so their licensure records aren't broken. Export your data first if you may need it.
How much does Licentio cost? You start with a 30-day free trial that needs no card, then choose monthly or annual billing. Current prices are shown when you add a card or choose a plan. See Your trial and subscription.
What happens when I get licensed? Congratulations. Your record moves to Past licensure, where you can download your hours log and an achievement card any time.
Organizations
Who in my organization can see the hours I log? Directors and Managers can see the date, duration, category, and supervisor of sessions logged under supervision the organization has connected, from a visibility date it disclosed to you. Auditors see your progress totals only. Finance sees only that you hold a seat. Nobody in the organization sees your session notes. See Joining an organization.
Does my organization own my records? No. Your hours, pathway, and documents are yours and stay on your account. The organization gets oversight and reporting while you're a member, and keeps access to the work you did while a member after you leave; nothing dated after you leave is visible to it.
Do I pay for Licentio if my organization added me? Not while you hold the Associate role and the organization's plan is active or in trial. Your Subscription page says Your seat is covered by Organization.
What does an organization pay? A platform fee plus a per-seat charge for each member in the Associate role. Every other role is free. See Plans, seats, and billing.
We're an agency. How do we start? Create an organization, invite your team with the right roles, then connect supervision so the hours your associates log appear in your records. Start at For organizations.
Still stuck?
Email support@licent.io or use in-app support from the menu. You'll get a reply at the email on your account.